Confidentiality Policy
Your Privacy Matters
At Lev Chaim, we understand that reaching out for support can involve sharing personal and sensitive information. We are committed to treating all information shared with us with respect, care, and confidentiality.
What Information We Collect
We may collect personal information that you choose to provide, including:
- Your name and contact details
- Information relating to your enquiry or support needs
- Any information you provide through forms, emails, telephone conversations, or meetings
We only collect information that is necessary to provide our services and support.
How We Use Your Information
Information shared with Lev Chaim is used solely for purposes connected with:
- Providing support and assistance
- Responding to enquiries and referrals
- Coordinating services where appropriate
- Improving our services and safeguarding those who use them
Confidentiality
All information shared with Lev Chaim is treated as confidential and will not be disclosed to third parties without your consent, except in circumstances where we are legally or ethically required to do so.
These circumstances may include:
- Where there is a concern that someone is at risk of serious harm
- Where there is a safeguarding concern involving a child or vulnerable adult
- Where disclosure is required by law, court order, or regulatory authority
Where possible, we will discuss any necessary disclosure with you beforehand.
Access to Information
Access to personal information is restricted to authorised Lev Chaim staff and volunteers who require it in order to provide support and carry out their responsibilities.
All individuals working with Lev Chaim are expected to maintain strict confidentiality standards.
Data Security
We take appropriate measures to protect personal information from unauthorised access, loss, misuse, or disclosure. Information is stored securely and retained only for as long as necessary to fulfil the purposes for which it was collected.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Withdraw consent where processing is based on consent
Requests may be made by contacting us using the details provided on our website.
Contact Us
If you have any questions about this Confidentiality Policy or how your information is handled, please contact us through the contact details provided on the Lev Chaim website.
Last Updated: June 2026
Lev Chaim is committed to maintaining the trust, privacy, and dignity of everyone who contacts us for support.